I enrolled at ISM because I wanted a broader and more holistic approach to international business. That’s what I found, but I learned a lot more than that: I now understand the difference between a good manager and a great one, and what it takes to really motivate people. The most striking lesson I’ve learned is about organizational change and the power of cross-cultural environments. People are at the center of any process of evolution, so you have to figure out what inspires them. In a classroom with 20 students of 18 different nationalities, you learn how important mindsets are very quickly.